Policies at The Rustic Bracket Company

Returns & Refunds

Returns are only accepted within 3 days of delivery.  Please contact us prior to returning your items to obtain an RMA number.  Returns without an RMA number clearly printed on the shipping box will not be accepted.  Customer is responsible for return shipping.  We do not accept returns on customized items including extra mounting holes and lip height.  All items are made to order.  All returns or cancellations are subject to a 20% restocking fee.  We do not refund any shipping charges. Your return will be processed once we have received the items.

Shipping & Handling

All orders ship in 1-2 business days.

Shipping charges may vary depending on style and quantity ordered.

Please verify your shipping address before purchase.  If USPS is unable to confirm your shipping address, we will contact you to verify.  After the 3rd attempt/business day, your order will be cancelled/refunded.

If you feel your item(s) arrived damaged or missing components, please contact us within 24 hours of delivery.
Damaged or missing items will be replaced or repaired at management’s discretion.

If for any reason the shipment is returned to us due to an incorrect address or unable to be forwarded to a new address, buyer will be required to pay for shipping the second time and any other shipping expenses that may occur.  The Rustic Bracket Company can not be responsible for shipments not received due to inaccurate information on buyer's behalf.

NOTICE:  USPS products and packages may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.
This is out of our control.  If you experience a delay in your package or your tracking information has not updated in 7 days, contact us and we will file for a missing mail request.  At that time, USPS requests we wait 72 hours for package to be found.  If it is still missing or has not be moved in transit, your order will be reproduced and resent.


Additional Information

We do the best we can to pack properly and get your items to you looking amazing!

Our blacksmith wax/rust preventative for our Buffed Natural Wax is oiled based, you may need to wipe off excess before mounting depending on the season they are produced/shipped in. Industrial enamel not guaranteed.

Our shelf brackets are made of 1 1/2" flat bar are weight tested up to 100 pounds per bracket.  1" flat bar has been weight tested up to 50 pounds per bracket.  All of our shelf brackets with a welded scroll have been weight tested to 200 pounds and come with offset mounting holes for easier installation for the buyer.

Hardware provided is for stud or block mounting.  This includes (2) 1/4" x 2 1/2" Lag Bolts and if applicable (2) #8 x 1" for shelf tie down.  All holes are 9/32" pre-drilled holes and will fit all 1/4" hardware. The Rustic Bracket Company is not responsible for any damage to the bracket or wall due to improper installation.

Occasionally there may be information in our store that contains errors, inaccuracies or omissions that may relate to our product descriptions, shipping charges, and processing times. We reserve the right to correct any of these errors,  update information or cancel orders if any information on a product is inaccurate at any time without prior notice to include after your order has been submitted.

We have made every effort to display as accurately as possible the colors and images of our products.  We do not guarantee that your computer monitor’s display of any color will be accurate.

We maintain high standards of excellence and strive for 100% customer satisfaction!

If for any reason you are unsatisfied please contact us at customersupport@therusticbracketcompany.com

**Revision V.11-23 March 16, 2019**